Accessibility

Updated October 19, 2026

We want everyone to feel welcome at My Secret Garden, in our Bay City shop and online. That includes people who use screen readers, a keyboard, magnification or other tools to browse and shop.

We believe in helpful, personal service. Making our website easier to use is part of that commitment.

Suggestions and requests for help

If something on our site is difficult to use, or you have an idea for making it better, email customerservice@mysecretgarden.com. We welcome accessibility suggestions and requests for assistance.

If you can, include the page link and what you were trying to do. Details about your device, browser or assistive technology can help, but you don’t need technical language to get in touch. You can also call (989) 891-2000. We’ll review what you share and work with you to provide the information or help you need.

What we’ve worked on

During September and October 2026, we carried out a focused accessibility review and improvement project across key parts of the shopping experience.

• September 2026: Reviewed page structure, keyboard navigation, visible focus, form labels and product controls, then began repairs.
• October 2026: Improved menus, search, filters, product information and cart interactions; added text for sizing information and narrated, captioned versions of three product videos. Checks included selected VoiceOver and iPhone journeys, desktop browsing and checkout steps before payment.
• October 19, 2026: Published the reviewed theme and checked key shopping paths on the live site.

Continuing the work

We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our technical target. This work doesn’t mean every page or feature is fully accessible. Our content and third-party features change, and some still need further review. We’ll keep working on barriers we find. Your feedback helps us understand what needs attention.