Text Message Program — Opt-In & Disclosures

This page documents how My Secret Garden collects consent for a separate operational and service messaging program for the business owner, employees, and individuals who have asked us about a specific request. Messages are delivered through Twilio from the designated service number shown in the conversation. For public customer service, call (989) 891-2000 or email customerservice@mysecretgarden.com. This program sends no marketing or promotional content.

What this program sends

Automated internal alerts (inventory and catalogue reports, order notifications) to the owner and staff, and service replies to individuals who texted the store first about a hold, special order, or pickup. Expected volume is fewer than 50 messages per day. Message frequency varies by the nature of your request and your order activity.

How opt-in happens

All opt-in for this program is text-initiated. This program never enrolls anyone from website forms, checkout, purchased lists, or third parties. (Our website also offers a separate marketing Text Club sign-up, operated on the Klaviyo platform under its own consent process and its own sending number; providing a phone number there is optional and never enrolls you in this operational program.)

1. Owner and employees (internal alerts). The business owner and employees opt in to operational alerts by texting the keyword START to the designated operational number provided internally.

2. Customers with an active request. A customer who would like text updates about a hold, special order, or pickup opts in by texting the designated service number first after our staff provides it. Every message we send is a reply to that request.

Everyone who opts in immediately receives this confirmation message:

“My Secret Garden: you're subscribed to operational updates. Msg&data rates may apply. Reply HELP for help, STOP to unsubscribe.”

Disclosures

• Message frequency varies by the nature of your request and your order activity.
• Message and data rates may apply. My Secret Garden does not charge for text messages.
• Reply HELP to any message, call (989) 891-2000, or email customerservice@mysecretgarden.com for help.
• Reply STOP to any message at any time to opt out. You will receive a single confirmation — “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.” — and no further messages.
• Consent is not a condition of any purchase.
• We do not sell your mobile number, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes.
• Mobile carriers are not liable for delayed or undelivered messages.

Program terms

Full SMS terms: Terms & Conditions, SECTION 21 — SMS / TEXT MESSAGING TERMS
Mobile data handling: Privacy Policy — Mobile information and text messaging

No phone numbers for this program are purchased, scraped, imported from third parties, or taken from our email marketing list.

Last updated: August 18, 2026.